Refund Policy
We want you to be completely satisfied with your booking experience. This policy outlines our refund procedures and timelines.
Policy Overview
Refund Scenarios
Subscription Cancellation
Full refund for unused portion of subscription when cancelled within 30 days
Subscription Downgrade
Pro-rated refund when downgrading to a lower plan
Service Disruption
Refund for platform downtime or service unavailability
Billing Error
Full refund for incorrect charges or billing errors
Duplicate Charges
Full refund for accidental duplicate charges
Fraudulent Charges
Full refund for unauthorized or fraudulent charges
How to Request a Refund
Submit Refund Request
Contact us through our support channels or use the refund request form in your account dashboard.
Review Process
Our team will review your request within 24-48 hours and may request additional information if needed.
Approval & Processing
Once approved, we will process your refund to your original payment method.
Refund Completion
You will receive confirmation when the refund is completed. Processing time depends on your payment method.
Refund Processing Times by Payment Method
Credit/Debit Cards
Refunds appear on your next billing statement
PayPal
Refunds are processed directly to your PayPal account
Bank Transfer
Refunds are sent to your registered bank account
Important Notes
- •Refunds are subject to our subscription terms and conditions
- •Refunds are calculated based on your billing cycle
- •We may request documentation for refund requests
- •We reserve the right to deny refunds for suspected fraud or abuse
Non-Refundable Items
- •Used subscription periods (no refunds for time already used)
- •Abuse of subscription features or terms of service violations
- •Fraudulent transactions or abuse of the refund system
- •Special promotional offers marked as non-refundable
Need Help with a Refund?
If you have questions about our refund policy or need assistance with a refund request, our support team is here to help.